‘ello ello! A vivid and glad good morning to you pals! How’s life treating you? Immediately, I’d wish to take a second to rant and I additionally want suggestions from you about whether or not or not I’m excessive upkeep or if ASOS customer support sucks.
Wanna be part of on this dialogue?
Okay, as you already know I just lately positioned an order for all the brand new Profit Wanderful Blushes. I obtained them from ASOS as a result of they’d an ideal sale with 20% off. I used to be fairly glad about that as 20% off was fairly darn beneficiant. I ordered them a number of days earlier than Memorial Day and I used to be severely hyped as a result of that weekend we went to Miami and I knew I’d have a bundle of gorgeous blushes to come back residence to.
ASOS shipped my first a number of blushes shortly and a second order with two extra blushes obtained shipped the following day (it appears fairly frequent recently that orders are available in one or two and even three packages recently). Oddly, though shipped on two totally different days they each arrived on Saturday.
I seen two issues instantly once I obtained residence. One was the small field they had been in was shaking in every single place and two the second bundle was a bag with the 2 blushes rattling round inside. I used to be fairly involved however optimistic that the blushes survived. After opening the envelope one of many two blushes was damaged. Sadly, I knew this already however I used to be making an attempt to stay optimistic. The second blush survived fortunately. It must be famous not one of the blushes had bubble wrap defending them. It was all simply tossed into the bag or field and left to fend for themselves.
The field was a much bigger difficulty. Two of the blushes had broke however in addition they exploded all around the different packing containers. It was an enormous mess of powder on every part. I used to be so unhappy however no drawback I’d simply attain out to ASOS and so they’d make it proper.
Yeah, not a lot. ASOS doesn’t have a customer support quantity however that’s okay, they’ve a web-based chat. Cool. That works. I contacted them instantly, defined what occurred, and re-explained what occurred. Yeah, as in twice. I dunno what goes down with customer support recently however it’s like nobody is listening so you could repeat your self twice to get them to know one thing so simple as my order arrived broke. I lastly obtained my criticism throughout to them after ready a number of minutes in between replies and I used to be informed to ship photographs by way of the chat field. No drawback! I snapped photographs and confirmed the broke blushes and the mess they created. I proceeded to inform them I’d be glad to ship the entire order again however I’d like a substitute for your complete order.
Right here’s the factor….
Every blush is $29 and at 20% off that’s $23 every. Not precisely costly but additionally, not low-cost both contemplating I ordered each single shade. Right here’s the place issues get just a little excessive upkeep. I wished a model new order of blushes and ASOS refused. They informed me I wanted to maintain those that weren’t damaged and so they’d substitute the three that broke. I defined that the powder was throughout every part within the field. I imply, it was a multitude. I had no plans to sit down and clear every blush off and even when I attempted I’d seemingly find yourself with a bunch of ruined packing containers as there was no means you’d get all the blush off (I did strive after getting off the road with customer support and yeah, it didn’t work out).
Once more, I re-explained I’d just like the order changed and I’d fortunately return the order that was damaged however nope, they informed me “that isn’t attainable”. So, right here I’m, with a field of blushes which might be destroyed. I’ve been debating what to do with it.
At present, I’m debating sending it again with monitoring and disputing it with my bank card. Do I really feel responsible about it? Sure, just a little bit as they did clarify it was their coverage to not substitute non-broken gadgets nevertheless, contemplating the massive previous mess I had in that field I do assume they need to have changed your complete order.
Am I being excessive upkeep?
Or does ASOS customer support simply suck?
I’m leaning in the direction of crappy customer support. Seeing the mess in that field they need to have instantly stated go forward and ship it again and we’ll difficulty you out a brand new order.
Do share your opinion!
I’d love to listen to what you’d have completed!